URL: /baas/corex/features/sct01-b2c-channel

---
title: "SCT01 - B2C Distribution Channel"
description: "Interfaces for individual customers to access financial services"
---

# SCT01 - B2C Distribution Channel

The B2C Distribution Channel provides interfaces for individual customers to access financial services through web and mobile platforms.

## Overview

This capability enables your platform to serve individual (retail) customers with a complete suite of self-service financial tools across multiple channels.

## Features

| Feature | Description |
|---------|-------------|
| **Customer Registration** | Self-service onboarding with KYC integration |
| **Account Management** | View and manage accounts, balances, and settings |
| **Transaction History** | Complete transaction history with search and filters |
| **Statements** | Generate and download account statements |
| **Payment Initiation** | Initiate transfers, payments, and bill payments |
| **Customer Support** | In-app support access and ticket management |
| **Personal Settings** | Manage preferences, notifications, and security |

## Platform Options

### Web Interface
Browser-based responsive application optimized for desktop and tablet use.

- Responsive design for all screen sizes
- Full feature parity with mobile
- Document upload and management
- Advanced reporting and analytics

### Mobile - Android
Native Android application available on Google Play Store.

- Biometric authentication (fingerprint, face)
- Push notifications
- Offline transaction queuing
- Camera integration for document capture

### Mobile - iOS
Native iOS application available on Apple App Store.

- Face ID and Touch ID support
- Apple Pay integration
- Widget support
- Siri shortcuts

## Configuration Options

| Level | Platforms | Features |
|-------|-----------|----------|
| **Basic** | Single platform (Web OR Mobile) | Essential features only |
| **Standard** | Two platforms (Web + one mobile) | Full feature set |
| **Advanced** | All platforms (Web + Android + iOS) | Biometric auth, offline capabilities |

## User Journey

```mermaid
flowchart TD
    A[Customer Registration] --> B[Identity Verification]
    B --> C[Account Activation]
    C --> D[Dashboard Access]
    D --> E[Transactions & Payments]
    D --> F[Account Management]
    D --> G[Support & Settings]
```

## Integration with Other Capabilities

| Capability | Integration |
|------------|-------------|
| **SCT03 - Country of Operation** | Determines available countries for B2C customers |
| **SCT04 - Instant Payment** | Enables real-time payment features |
| **SCT09 - Multi-Currency** | Enables multi-currency account views |
| **SCT11 - Compliance** | Integrates KYC/AML workflows |

## Subscription Tier Availability

| Tier | Configuration Level |
|------|---------------------|
| Starter | Basic |
| Professional | Standard |
| Enterprise | Advanced |
| Custom | Configurable |